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Shipping

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Shipping

Our preferred Shipping Partners are Fedex & UPS. Real Time rates are fed from our shipping partners to calculate your Shipping Costs. We will always ensure that you are provided with the lowest shipping costs possible. When your order is ready to be shipped, we will send you an updated Order Status with your Shipment Tracking Link. Your Tracking Link will bring you to your tracking # and our shipping partner page where you can track your order. All orders must ship to a physical address. We do not ship to post office boxes. You can also log into your account to find the status of your order.

 

Free Shipping

Aris Industrial offers Free Shipping for US Domestic orders that total $149.00 or more for orders shipping to the US Lower 48 states only (excludes Alaska, Hawaii and other territories.) Free Shipping is only available for US Ground delivery and is only eligible of online orders. Orders by Phone, Fax or Email will not qualify for Free Shipping.

In order to maintain your order for free shipping status, customers must take delivery of the entire order (All products on that order) that originally qualified for Free Shipping when the order was placed. If orders are changed due to product backorders, out of stock, discontinued, returns or cancelled by the customer below the free shipping threshold qualification, the remaining order will not qualify for Free Shipping and you will be required to pay the full cost of shipping your order before your order will be processed. Customers who pay for an order and was eligible for free shipping and have their order reduced will receive a refund for the products no longer on the order less the cost of the shipping due to free shipping being void. Cementex, West Chester and Underwater Kinetics products are not available for Free Shipping at this time. Orders shipping by US Domestic Expedited Shipping Methods, Freight, LTL and all International Orders are not eligible for Free Shipping. Larger/oversized items and special-order items do not qualify for shipping promotions. Shipping offers may not apply to products on promotion or sale.

 

Domestic Shipping

We offer 5 Shipping Methods for Domestic Orders to the US Lower 48 States. Please note that there is a Fulfillment lead time for orders to be compiled and packed in the warehouse and this Fulfillment lead time should be added to the delivery interval of each shipping method when determining how fast you want to receive your order. Please also note that Shipping Costs increase and decrease based on global market conditions. As of Aug 2018, gas prices have increased and caused global shippers to increase their shipping costs and fuel surcharges. Aris Industrial Supply does not add any additional costs for these increases but Fedex and UPS may increase their costs as rates fluctuate.

 

Standard Ground Shipping

Fulfillment Lead Time to Ship

Standard Lead Time from when the order was placed until it leaves the warehouse is typically 1 -5 Business Days. This can vary if the product is on backorder or in high peak seasons. We will make every attempt to communicate with customers when orders are expected to exceed the Standard Lead Time to Ship.

Delivery Interval

Ground Delivery is the slowest and least expensive shipping method. Delivery intervals will vary based on the destination address. Normal delivery time from when it leaves the warehouse is between 1 and 5 business days. Shipping & Handling costs to your Ship to Address will be reflected on the Checkout Page and your Invoice.

 

3 Day Air Shipping

Fulfillment Lead Time to Ship

Standard Lead Time from when the order was placed until it leaves the warehouse is typically 1 -5 Business Days. This can vary if the product is on backorder or in high peak seasons. We will make every attempt to communicate with customers when orders are expected to exceed the Standard Lead Time to Ship.

Delivery Interval

Choosing 3 Day Air as your method of shipping means our carriers will deliver your order by the end of the third business day after it leaves the warehouse. Please ensure that you add the lead time to ship to your delivery interval when estimating your delivery timeline. We understand that by choosing the expedited delivery methods, it's important that you receive your shipments on time and we will make every effort to meet those intervals. 3 Day Air Shipping does not qualify for Free Shipping. Shipping & Handling costs to your Ship to Address will be reflected on the Checkout Page and your Invoice.

 

2 Day Air Shipping

Fulfillment Lead Time to Ship

Standard Lead Time from when the order was placed until it leaves the warehouse is typically 1 -5 Business Days. This can vary if the product is on backorder or in high peak seasons. We will make every attempt to communicate with customers when orders are expected to exceed the Standard Lead Time to Ship.

Delivery Interval

Choosing 2nd Day Air as your method of shipping means our carriers will deliver your order by the end of the second business day after it leaves the warehouse. Please ensure that you add the lead time to ship to your delivery interval when estimating your delivery timeline. We understand that by choosing the expedited delivery methods, it's important that you receive your shipments on time and we will make every effort to meet those intervals. 2nd Day Air Shipping does not qualify for Free Shipping. Shipping & Handling costs to your Ship to Address will be reflected on the Checkout Page and your Invoice.

 

Next Day / Overnight Shipping

Fulfillment Lead Time to Ship

Standard Lead Time from when the order was placed until it leaves the warehouse is typically 1 -5 Business Days. This can vary if the product is on backorder or in high peak seasons. We will make every attempt to communicate with customers when orders are expected to exceed the Standard Lead Time to Ship. If your order is received by Noon EST, every effort will be made to ship your order that same day but again the ship date does depend on backorders and peak seasons.

Delivery Interval

Choosing Overnight Air as your method of shipping means our carriers will deliver your order by the end of the next business day after it leaves the warehouse. Please ensure that you add the lead time to ship to your delivery interval when estimating your delivery timeline. We understand that by choosing the expedited delivery methods, it's important that you receive your shipments on time and we will make every effort to meet those intervals. Overnight Air Shipping does not qualify for Free Shipping. Shipping & Handling costs to your Ship to Address will be reflected on the Checkout Page and your Invoice.

 

Ground Freight & LTL Shipping

Fulfillment Lead Time to Ship

For pallet and large orders over 150 lbs. (Individual Products or Combination of Products in 1 order that are more than 150 lbs.), we offer Freight and LTL Shipping. Standard Lead Time from when the order was placed until it leaves the warehouse is typically 1 -5 Business Days. This can vary if the product is on backorder or in high peak seasons. We will make every attempt to communicate with customers when orders are expected to exceed the Standard Lead Time to Ship.

Delivery Interval

Freight and LTL Shipping ships ground delivery and is the slowest shipping method. Delivery intervals will vary based on the destination address but typically takes between 5 and 10 business days. Shipping & Handling costs to your Ship to Address will be reflected on the Checkout Page and your Invoice. Freight and LTL Shipping does not qualify for Free Shipping. Expedited shipping methods are not typically available for orders over 150 lbs. and will not be available on the checkout page.   If you require expedited shipping such as 2 Day Air, 3 Day Air or Overnight for your large freight order, please give us a call and we will make every attempt to work with our carriers to accommodate your request.

 

International Shipping

We Ship worldwide to most countries in the world.. View our Ship to Country list to see if we ship to your country. We offer a wide selection of products of which most products are eligible for international shipping and noted with our International Shipping Logo. When shopping on our website, there are several ways to determine if we ship the products you're interested in to your country.

First, check the Ship to Country listing at the top of the home page.

Second, you can add the products to your cart. On the Cart Page, you can obtain a Shipping Estimate. If the product ships to your country, the shipping estimate will be provided. If the product you have selected does not ship internationally, you will see an alert after you select Estimate Shipping. The message will say "There was a problem retrieving your shipping quote. Unfortunately, one or more items in your cart can't be shipped to your location. Please choose a different delivery address."

You can also proceed directly to the Checkout page. If the product is eligible to ship to your country, the shipping cost will be provided. If the product you have selected does not ship internationally, you will see an alert after you select Estimate Shipping. The message will say "There was a problem retrieving your shipping quote. Unfortunately, one or more items in your cart can't be shipped to your location. Please choose a different delivery address."

We offer 4 Shipping Methods for International Orders. Please note that there is a lead time for orders to be compiled and packed in the warehouse and this Fulfillment lead time should be added to the delivery interval of each shipping method when determining how fast you want to receive your order. We accept the major credit cards for payment as outlined on this site. For international customers only, who wish to pay by Wire Transfer, please contact us directly and we will do our best to accommodate your request.

 

International Ground Shipping (5-15 Business Day Service)

Fulfillment Lead Time to Ship

For our Canadian Customers we offer the option of shipping orders under 150 lbs. via International Ground Shipping (5-15 Business Day Service). Standard Lead Time from when the order was placed until it leaves the warehouse is typically 1 -5 Business Days. This can vary if the product is on backorder or in high peak seasons. We will make every attempt to communicate with customers when orders are expected to exceed the Standard Lead Time to Ship.

Delivery Interval

International Ground Shipping Freight is the cheapest but slowest international shipping method and is only available for Canadian customers. Delivery intervals will vary based on the destination address and province but typically takes between 5 and 15 business days. International Orders do not qualify for Free Shipping. Shipping & Handling costs to your Ship to Address will be reflected on the Checkout Page and your Invoice.

 

International Shipping (2-5 Business Day Service)

Fulfillment Lead Time to Ship

Our International Customers have the option of shipping orders under 150 lbs. via International Shipping (2-5 Business Day Service). Standard Lead Time from when the order was placed until it leaves the warehouse is typically 1 -5 Business Days. This can vary if the product is on backorder or in high peak seasons. We will make every attempt to communicate with customers when orders are expected to exceed the Standard Lead Time to Ship.

Delivery Interval

Choosing International Shipping (2-5 Business Day Service) as your method of shipping means our carriers will deliver your order between the end of the 2nd business day and the end of the 5th business day after it leaves the warehouse. Please ensure that you add the Fulfillment lead time to ship to your delivery interval when estimating your delivery timeline. We understand that by choosing the expedited delivery methods, it's important that you receive your shipments on time and we will make every effort to meet those intervals. International Shipping does not qualify for Free Shipping. Shipping & Handling costs to your Ship to Address will be reflected on the Checkout Page and your Invoice.

 

International Shipping (1-3 Business Day Service)

Fulfillment Lead Time to Ship

Our International Customers have the option of shipping orders under 150 lbs. via International Shipping (1-3 Business Day Service). Standard Lead Time from when the order was placed until it leaves the warehouse is typically 1 -5 Business Days. This can vary if the product is on backorder or in high peak seasons. We will make every attempt to communicate with customers when orders are expected to exceed the Standard Lead Time to Ship.

Delivery Interval

Choosing International Shipping (1-3 Business Day Service) as your method of shipping means our carriers will deliver your order between the end of the 1st business day and the end of the 3rd business day after it leaves the warehouse. Please ensure that you add the lead time to ship to your delivery interval when estimating your delivery timeline. We understand that by choosing the expedited delivery methods, it's important that you receive your shipments on time and we will make every effort to meet those intervals. International Shipping does not qualify for Free Shipping. Shipping & Handling costs to your Ship to Address will be reflected on the Checkout Page and your Invoice.

 

International Shipping (Over 150 lbs.)

For eligible International Products, we will ship orders to countries listed on our website. When you reach the cart or checkout page, you will see the cost of shipping to your destination address. For International orders in excess of 150 lbs., you will see the following message. "Proceed – We’ll contact you with a shipping quote". No Shipping Costs will be provided. When you see this message, please follow these steps and guidelines.

1. Proceed to pay for order on your credit card without the shipping costs.

2. Within 24-48 hours, we will contact you directly with questions on accepting delivery in your destination country.

3. Based on the agreed terms, we will provide you with a 2nd invoice for the cost to ship your products.

4. Once you confirm agreement on the Shipping Cost and Method we will charge your credit card for the shipping costs and prepare your shipment.

5. If you are not in agreement with the shipping costs, we will cancel your order and the charges on your credit card.

 

Canada Shipping Process and Costs

International Shipping is bound by country specific regulatory requirements and costs which impact how we will ship to each country. 

For orders under 150 lbs., the shipping cost on your invoice and paid on the checkout page when you place your order reflects the transportation cost with the shipping company only (Fedex or UPS). The customer is responsible for paying all applicable provincial or federal taxes, duties and brokerage fees. For orders under 150 lbs., Fedex or UPS will serve as the broker. For orders over 150 lbs., please read the International Shipping Over 150 lbs. section.

Canadian Customers are required by Canadian customs law to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax) depending on what province you live in. A broker is required to present required customs paperwork to Canada Customs on the importer’s behalf and charges a brokerage fee for this service. Depending upon the value of your order and whether the purpose is for commercial or personal use, additional clearance fees may be charged. Fedex and UPS will require payment of all charges: Taxes, Duties, Brokerage and Clearance Fees at the time of delivery. You can call each shipper in advance of delivery to make payment. Once we accept your order and process payment for the order and shipping cost to your destination, we are not responsible for any additional costs. We highly recommend that you conduct your own research on what taxes, duties or other clearance fees may apply to your purchase. Again, for orders over 150 lbs, we will work with you on the costs and process as outlines under the International Shipping (Over 150 lbs.).

 

Worldwide Shipping Process and Costs

International Shipping is bound by country specific regulatory requirements and costs and impacts how we will ship to each country. 

For Orders under 150 lbs., the shipping cost on your invoice and paid on the checkout page when you place your order reflects the transportation cost with the shipping company only (Fedex or UPS). The customer is responsible for paying all applicable taxes, duties and brokerage fees. For orders over 150 lbs., please read the International Shipping Over 150 lbs. section.

Once we accept your order and process payment for the order and shipping cost to your destination, we are not responsible for any additional costs. We do not collect international duties and/or taxes during the checkout process. The payment of all applicable taxes and duties and all other clearance fess are the sole responsibility of the consumer at the time of delivery. Any and all international shipments refused by the customer will be considered abandoned. All Abandoned orders are not eligible for merchandise or shipping refunds. We will contact the customer to discuss International shipping costs and delivery methods for orders over 150 lbs. and finalize agreed terms and costs before charging. Payment must be received for all orders and shipping in advance of shipping orders. We highly recommend that you conduct your own research on what taxes, duties or other clearance fees may apply to your purchase.

 

Shipping FAQs

 

Do you ship to my country? 

We ship orders worldwide. Check out our Ship to Countries to find out if your country is one of the over 200 countries Aris Industrial will ship international orders.

How do I find the cost of my shipping? 

There are 3 ways to find your shipping cost.

1. After purchasing your products, go to the Cart View where all of your products and costs are listed. Go to the bottom right-hand side of the cart page under Subtotal and find Estimate Shipping. Select Estimate Shipping where you will be given an opportunity to enter your shipping address. You will then be given several delivery speed choices and associated costs to choose from. The shipping method and cost you select for your order is the shipping cost for your order. 2. If, at any time, after you have placed your order, you want to find the amount you paid for shipping on one of you orders, you can simply log into "My Account" and select your order to find the shipping cost. 3. You can also find the shipping cost on past orders by looking in your email for the Invoice that was mailed to you when you placed your order. Your invoice will also have the shipping cost of your order.

For International Orders, there are 2 options for determining your shipping cost. For small international orders, you will be able to go to the Cart View of your order and estimate your shipping costs or you can obtain your shipping costs on the checkout page before you place your order. For large International orders, you may see a shipping message on the cart page or checkout that say "Proceed – We’ll contact you with a shipping quote". No Shipping Costs will be provided. Will contact you within 48 hours to arrange shipping logistics and finalize the shipping cost. For large International orders where no shipping estimate is available, please proceed with your order and payment. Your final cost for shipping will be on a separate invoice and will require payment in full per our discussions before we will ship your order.

Has my Order Shipped?

Customers will receive email notifications when orders have been shipped. You can also log into "My Account" or " Order Status" or "Track My Order" and then select the order to determine whether you order has shipped. Your Orders Status can be found on the upper right side of each order and will say Shipped if your order has been sent to you.

When will my Order be shipped?

The ship date varies and depends on the product being ordered, seasonal demand and whether it's in stock. The standard fulfillment interval for most products to ship from the time the order is received is 1-5 days. Please note that some products could take as long as 5 -7 days to ship once an order is placed but this interval lead time is rare. Seasonal demand, however, may impact ship lead times. Please log into "My Account" to check your order status and see whether your order has been shipped. You will receive an email from Aris Industrial with the shipment tacking number when your order has shipped. If orders are delayed for shipment beyond our intervals, we will contact customers to notify them. We do try to ship out all orders as quickly as possible. Note: While we offer a variety of shipment speeds for customers to choose from, you should add in the above-mentioned fulfillment intervals to your overall shipping speed interval in determining when you want your order to actually arrive. 

Payment in full must be received before any order will ship. We will contact international customers with orders in excess of 150 lbs to finalize shipping arrangements and final shipping costs. Once agreement has been arranged for International shipping, we will deliver your order per the agreed upon shipping terms. Your orders may ship from our warehouse but we may also ship direct from a factory. Please ensure you check all delivery slips prior to refusing incoming shipments or calling about missing orders. Please refer to our Shipping Policy for more details.

What forms of Payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB and PayPal as forms of payment on ArisIndustrial.com. We accept orders from the United States and around the world. All payments including all International orders will be in U.S. dollars. We also accept wire transfers for International Orders. Orders are not processed or shipped until payment has been received in full. Take a look on our Currency link at the top of our site to see what countries we accept orders from. If you would like to set up an Account with us, please Contact Us to establish credit for Net 30 Terms. Credit will be approved up completion of our form and a credit check.